Staff & Permissions
Manage team members and access control
-- roles configured
Super Admin
- Full system access
- User management
- Billing override
- Security settings
Administrator
- Client management
- Billing access
- Support management
- Reports access
Support Lead
- Ticket management
- SLA oversight
- Agent assignment
- Escalation handling
Support Agent
- Ticket response
- Client lookup
- Knowledge base
- Basic diagnostics
Infrastructure Engineer
- Node management
- IP allocation
- Firewall rules
- Provisioning
Billing Manager
- Invoice management
- Payment processing
- Dispute handling
- Refund approval
Security Analyst
- Audit log access
- Threat monitoring
- Access rule mgmt
- Fraud detection
Account Manager
- Client onboarding
- Account oversight
- Upsell tracking
- Renewal management
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| Account |
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